Shipping Information
At HappyInOurSkin.com, we understand the importance of receiving your order promptly and efficiently. Our shipping process is designed to provide you with a seamless experience from checkout to delivery.
Shipping Timeframes
Upon receiving your order, our team works diligently to prepare your products for shipment. Orders are typically processed and dispatched within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Shipping Costs
We offer free standard shipping on all orders over 50 Euros within Europe. For orders below 50 Euros, a flat shipping rate will be applied at checkout and the cost depends on the country we ship to. The minimum order outside Europe to benefit for free delivery is 80 Euros.
Shipping Providers
We partner with trusted shipping providers to ensure that your order reaches you in a timely manner. Rest assured that your package will be handled with care throughout its journey to your doorstep.
Delays
While delays are rare, if you feel your parcel is significantly delayed, lost, or returned, please reach out to us promptly for assistance. Contact us via email at info@happyinourskin.com, providing your order number and the name under which the order was placed for faster resolution.
Our dedicated customer support team aims to respond to all queries within 24 hours, with quicker responses expected on weekdays. Please be aware that our customer service is not available on weekends.
Order processing typically occurs on the same or the next business day, depending on the time your order was placed. Orders submitted before 2 pm are usually processed on the same day, while those after 2 pm are processed the following day. While we strive for efficient processing in 95% of cases, certain circumstances may result in slight delays. Orders placed on weekends are fulfilled on the subsequent business day.
To ensure the timely delivery of your Happy in our Skin products, please enter the correct shipping address and contact name at the time of purchase. Take responsibility to notify us promptly if any changes are needed, as modifications may be possible before shipment. Incorrect addresses may incur a €9.00 charge by our warehouse, impacting efficiency.
Return Policy
Unopened goods can be returned within 14 days of receipt of delivery. We will refund, provided the items are in their original condition. Upon receiving your return, we will assess the items for refund or exchange eligibility. Refunds may be denied if items are not returned in their original saleable state.
For updates on refunds or exchanges, we will notify you via email once the inspection process is completed.
The address to return your item is:
Happy in our Skin
Kloveniersburgwal 103 2A
Amsterdam 1011 KB
The Netherlands